Terms & Conditions

Valid as of December 2024

The International Health Research Institute is a provider of training in Malta, catering to both individuals and organizations. Our tailored training programs are designed to enhance expertise and drive professional and organizational growth. Investment in education and skills development, combined with employee commitment, supports economic success, competitive advantage, and global relevance.

Our courses are accessible globally through various formats: (i) instructor-led sessions, (ii) virtual online sessions via, ihri.eu or a related family of informational, educational, and/or e-commerce website domains (the “Sites”), and (iii) fully digital e-learning modules via the Sites. By enrolling in any standard IHRI course, whether in-person or online, you agree to the following terms and conditions (“Terms & Conditions”). If you represent a business or organization, “you” or “your” refers to the entity you represent, and you affirm that you are authorized to bind the entity and its affiliates to these terms. If you lack this authority or disagree with these terms, you may not access IHRI’s training materials. IHRI may periodically revise these terms at its discretion.

The Sites are comprised of various web pages operated by IHRI. The Sites are offered to you (“You” or the “User”) conditioned on your acceptance of the terms, conditions, and notices contained herein (the “Terms”). Your use of the Sites constitutes your agreement to the Terms. By using the Sites, you acknowledge that your adherence to each provision of these Terms is critical for maintaining the safe, secure, inclusive, and educational atmosphere that IHRI seeks to promote on the Sites. You agree that your violation of any of the Terms constitutes a material breach of these Terms. If you breach the Terms, IHRI reserves the right to pursue all remedies allowed under law and equity, in addition to but not limited to revoking your right to use the Sites.

By registering for or using IHRI’s training materials, you acknowledge and accept these terms.

1.COURSE REGISTRATION

1.1 Standard Courses: Registration for in-person and online courses can be completed through the booking forms on the IHRI website. Submission of a booking form constitutes an offer to enrol in the selected course. Upon submission, you will receive an email confirmation within 24 hours summarizing your selection. IHRI accepts your offer by adding your booking to its system and sending you a confirmation email, including details for commencing the course.

1.2 Customized Training: Tailored training can be arranged via IHRI’s Professional Services under a Statement of Work agreement governed by the IHRI Customer Agreement.

2. PAYMENT

2.1 Payment Methods: Course fees can be paid online via the Revolut Business secure payment gateway or through bank transfer. Full payment must be received before course commencement. Accepted payment methods include major credit and debit cards and Revolut Pay, Apple Pay, Google Pay. A receipt will be sent to you electronically upon successful payment. IHRI is not liable for any void applications resulting from inaccurate payment details or unauthorized transactions.

2.2 Sales Tax: Applicable taxes, such as VAT, will be charged based on the product and customer location.

2.3 Training Credits: Training credits, valid for 12 months, can be purchased in advance and redeemed for courses within the validity period. Unused credits will not be refunded or extended beyond the expiration date.

3.  PARTICIPANT RESPONSIBILITIES

3.1 You are responsible for ensuring that login credentials for the Sites are not shared with others. Participants must adhere to any health, safety, and security protocols during in-person sessions. IHRI reserves the right to remove participants for inappropriate behaviour without refunding fees or costs.

3.2 User Account(s)

If you use any of the Sites, you are responsible for maintaining the confidentiality of the unique account (which is identified by your unique username and password) via which you may access the Sites (“User Account”). You are also responsible for restricting access to your User Account and for all activities that occur using or relating to your User Account. Your User Account is unique to you, and you will not assign or otherwise transfer your User Account to any other person or entity. You acknowledge and agree that IHRI is not responsible for third-party access to your User Account that results from theft or misappropriation of your User Account. IHRI and its affiliates reserve the right to refuse or cancel your service, terminate your User Accounts, and/or remove or edit content in any of your posts, messages, or other content on the Sites provided by you, at IHRI’s sole discretion.

3.3 Use of Site by Minors

By using any of the Sites, you affirm that you are either: (1) at least 18 years of age (or a legally emancipated minor) and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms.

3.4 Use of Communication Services

The Sites may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”). You agree to use the Communication Services solely to post, send, and receive messages and material that are proper and related to the particular Communication Service.

By way of non-limiting examples, you agree that when using a Communication Service, you will not:

A) Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others;

B) Publish, post, upload, distribute, or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful topic, name, material, or information;

C) Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy or publicity) unless you own or control the rights thereto or have received all necessary consents;

D) Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer;

E) Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages;

F) Conduct or forward surveys, contests, pyramid schemes, or chain letters;

G) Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner;

H) Falsify or delete any author attributions, legal or other proper notices, proprietary designations, or labels of the origin or source of software or other material contained in a file that is uploaded;

I) Restrict or inhibit any other user from using and enjoying the Communication Services;

J) Violate any code of conduct or other guidelines which may be applicable for any Communication Service;

K) Harvest or otherwise collect information about others, including email addresses, without their consent; or

L) Violate any applicable laws or regulations.

IHRI has no obligation to monitor the Communication Services. However, IHRI reserves the right to review materials posted to a Communication Service and to remove any materials at its sole discretion. IHRI reserves the right to terminate your access to any or all the Communication Services at any time without notice for any reason whatsoever.

IHRI reserves the right to disclose information as necessary to satisfy any applicable law, regulation, legal process, or governmental request, or to edit, refuse to post, or remove any information or materials, in whole or in part, at IHRI’s sole discretion.

Always use caution when giving out personally identifying information through a Communication Service. IHRI does not control or endorse the content, messages, or information found in Communication Services and disclaims liability for actions resulting from participation in Communication Services.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction, and/or dissemination. You are responsible for adhering to such limitations if you upload materials.

3.5 Material Provided to the Sites

IHRI does not claim ownership of the materials you provide to the Sites (including feedback and suggestions) or post, upload, input, or submit to the Sites or associated services (collectively,

“Submissions”). However, by posting, uploading, inputting, providing, or submitting your Submission, you grant IHRI, affiliated companies, and sublicensees permission to use your Submissions under a fully paid-up, irrevocable, worldwide, non-exclusive license. This includes the rights to copy, distribute, transmit, publicly display, reproduce, edit, translate, and reformat your Submission, and to publish your name in connection with your Submission.

You agree not to enter individually identifiable health information into the Sites. If you disclose such information through a Site, it may be collected and used by others, and you may be legally liable.

No fees will be paid regarding IHRI’s use of your Submission as provided herein. IHRI is under no obligation to post or use any Submission you may provide and may remove any Submission at any time at IHRI’s sole discretion.

By posting, uploading, inputting, providing, or submitting your Submission, you warrant and represent that you own or otherwise control all the rights to your Submission as described above. This includes all the rights necessary for you to provide, post, upload, input, or submit the Submissions and grant the licenses described.

4. LIMITATION OF LIABILITY

4.1 IHRI does not accept responsibility for anyone acting as a result of information in, or views expressed on, its training courses including course materials. Opinions expressed are those of individual trainers and not necessarily those of IHRI. Participants should take professional advice when dealing with specific situations. IHRI is not responsible for actions taken based on the information provided during training sessions. Participants are advised to seek professional guidance for specific issues.

4.2 Invitation letters for visa applications will only be issued after full payment of course fees. IHRI is not liable for visa-related costs.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IHRI SHALL NOT BE LIABLE FOR ANY LOSS OF USE, LOST OR INACCURATE DATA, FAILURE OF SECURITY MECHANISMS, INTERRUPTION OF BUSINESS, COSTS OF DELAY OR ANY INDIRECT, SPECIAL, INCIDENTAL, RELIANCE OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS), REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) STRICT LIABILITY OR OTHERWISE, EVEN IF INFORMED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IHRI’S AGGREGATE LIABILITY TO THE OTHER SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY YOU TO IHRI FOR THE TRAINING GIVING RAISE TO A CLAIM.

5. WARRANTIES AND DISCLAIMERS

5.1 IHRI ensures that all our training services are delivered diligently and in a good, workmanlike, timely and professional manner consistent with industry standards. The training services will be performed as described in the individual class agendas. IHRI shall provide such trainers to present the training course as it, in its sole discretion, deems fit and IHRI shall be entitled at any time to substitute any trainer with any other person who, in IHRI’s sole discretion, it deems suitably qualified to present the relevant course.

5.2. IHRI does not warrant that the provision of any content online will always be available or be uninterrupted, timely or error-free, that defects will be corrected or that such content is secure or free from bugs, viruses, errors and omissions.

6. INDEMNITY

Both Parties agree to defend, indemnify, and hold harmless the other Party and its directors, officers and employees from and against any demands, damages or liabilities including reasonable attorney’s fees arising from a third-party claim that the indemnifying Party caused bodily injury (including death) or damaged real or tangible personal property.

7. INTELLECTUAL PROPERTY

All Training Material is owned by IHRI. All intellectual property rights in all Training Materials available, including the design, graphics and text of all printed materials and the audio of all webinars and podcasts, are owned by IHRI. When you are given access to the Training Material, you are granted a non-exclusive, non-transferable, revocable licence to use the Training Material. No Training Material may be copied, reproduced, uploaded, posted, displayed or linked to in any way, in whole or in part, without IHRI’s prior permission. Any such use is strictly prohibited and will constitute an infringement of IHRI’s intellectual property rights.

7.1. To ensure the quality of training delivery and provide for continuous improvement, all participants will receive a follow-up email at the end of each course/workshop/seminar asking to submit feedback in the form of a satisfaction survey. This feedback will be reviewed in detail and will be used to make continuous improvements to class content and delivery.

7.2 All training materials are the property of IHRI. Participants are granted a limited, non-transferable license to use these materials for personal purposes. Reproduction or distribution of the materials without prior permission is prohibited and constitutes intellectual property infringement.

7.3 Feedback surveys provided post-training help IHRI maintain and improve quality standards.

7.4 Links to Third-Party Sites/Third-Party Services The Sites may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of IHRI. You acknowledge and agree that, as between you and IHRI, IHRI is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. IHRI provides these links to you only as a convenience, and the inclusion of any link does not imply endorsement by IHRI of the site or any association with its operators.

8. CANCELLATION AND TRANSFER

8.1 Customer Cancellation:

In-person Training: Refunds for cancellations made at least two days before the course start date will be 50% of the course fee. Refunds will be processed within 28 days of receiving your request via bank transfer to the original payer. For visa-related cancellations, full refunds are available with proof of visa denial and 28 days’ notice. No refunds will be issued for cancellations made less than one day before the course. Substitutions are allowed if notified 48 hours prior to the course. If you fail to attend the course on which you are booked without giving prior notice to IHRI, we are unable to refund the course fees or offer a transfer

E-Learning: Fees for e-learning courses are non-refundable. Bookings may be transferred to another date without charge if at least 10 days’ notice is given. Transfers requested less than 10 days in advance will incur a 20% transfer fee. If you transfer your booking you will not receive any refund, and you will not be entitled to transfer more than once.

8.2 IHRI Cancellation: IHRI reserves the right to cancel courses due to low enrolment or force majeure events, by providing notice to you at least 2 calendar days prior to the scheduled commencement date. offering either a full refund or a credit for future courses. In the event of cancellation by IHRI, you may elect to receive a full refund of registration fees paid or credit toward alternative class(es). Nevertheless, IHRI will not be responsible for non-refundable tickets purchased or reservations made by you. If an In-person training class is cancelled by IHRI due to any Force Majeure Event as defined in Section 13, the Customer is entitled to a full class credit which must be used within 3 months of the date of the original class for another class offered by IHRI.

9. CONFIDENTIALITY

Except as otherwise set forth in these Terms & Conditions, each party may disclose to the other party certain confidential information under these Terms & Conditions. Each party agrees that all code, inventions, know-how, business, technical and financial information or any information specifically designated as confidential or that could be understood to be confidential or proprietary by a reasonable person disclosed to such party (“Receiving Party”) by the disclosing party (“Disclosing Party”) constitute the confidential property of the Disclosing Party (“Confidential Information”) Any IHRI technology, any commercial terms (including pricing) of these Terms &Conditions and any performance information relating to the products shall be deemed Confidential Information of IHRI without any marking or further designation. Except as expressly authorized herein, the Receiving Party will use (and will ensure that its employees, Affiliates, agents, contractors and any approved third parties use) reasonable efforts (which shall be no less than the efforts used to protect its own confidential information of a similar nature) to prevent the disclosure of any Disclosing Party’s Confidential Information for any purpose other than providing the training contemplated by these Terms & Conditions unless authorized by the Disclosing Party. The Receiving Party’s nondisclosure obligation shall not apply to information which the Receiving Party can document: (i) was rightfully in its possession or known to it prior to receipt of the Confidential Information; (ii) is or has become public knowledge through no fault of the Receiving Party; (iii) is rightfully obtained by the Receiving Party from a third party without breach of any confidentiality obligation, or (iv) is independently developed by employees of the Receiving Party who had no access to such information. The Receiving Party may also disclose Confidential Information if so required pursuant to a regulation, law or court order (but only to the minimum extent required to comply with such regulation or order and with advance notice to the Disclosing Party).

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during training. Disclosure is permitted only as required by law or with prior consent.

10. DISPUTE RESOLUTION

10.1. Arbitration. In the event of any controversy or claim arising out of or relating to these Terms & Conditions, the parties hereto shall consult and negotiate with each other and, recognizing their mutual interests, attempt to reach a solution satisfactory to both parties. If the parties do

not reach a settlement within a period of 60 days, any unresolved controversy or claim arising out of or relating to these Terms & Conditions shall proceed to binding arbitration in Malta, under the Rules of Arbitration of the Malta Arbitration Centre (https://www.arbitration.mt/).

10.2. All negotiations and arbitration proceedings pursuant to this Section will be confidential and treated as compromise and settlement negotiations for purposes of all similar rules and codes of evidence of applicable legislation and jurisdictions. The language of the arbitration shall be English.

‍11.Contact.

Please contact IHRI’s for any other queries/questions or requests by emailing: info@IHRI.eu

12. Privacy Policy.

All information provided by you under these Terms & Conditions will be treated in accordance with IHRI’s Privacy Policy. Your use of the Sites is subject to IHRI’s Privacy Policy, which is incorporated by reference herein in its entirety. Please review the most current Privacy Policy, which also governs the Sites and informs Users of IHRI data collection, data retention, and data security practices. This policy is available for access through the hyperlink  in the IHRI web site https://ihri.eu/privacy-policy/  and uniformly applies to all sites maintained by IHRI.

13. Force majeure.

Neither party shall be liable to the other for any delay or failure to perform any obligation under these Terms & Conditions (except for a failure to pay fees) if the delay or failure is due to unforeseen events which are beyond the reasonable control of the such party, such as a strike, blockade, war, act of terrorism, riot, natural disaster, failure or diminishment of power or telecommunications or data networks or services, or refusal of a license by a government agency each a Force Majeure Event.

14. ENTIRE AGREEMENT AND SEVERABILITY

This Agreement is the entire agreement between you and IHRI relating to the training and supersedes all prior or contemporaneous oral or written communications, proposals and representations with respect to the training or any other subject matter covered by these Terms & Conditions. If any provision of these Terms & Conditions is held to be void, invalid, unenforceable or illegal, the other provisions shall continue in full force and effect